COVID19 Update 3/26/2020:
Please note that effective immediately we are suspending our return policy for the safety of all customers. Because we can’t trace where our products go after they ship from our warehouse, we can no longer accept returns for any of our ingredients or food prep equipment until this pandemic has passed.
If you aren't happy for any reason with anything about your order, simply let us know and we'll be happy to replace it, issue a credit or refund the price of the product. That's our 100% guaranteed risk-free offer.*
And forget about the usual 30 days most retailers offer. We guarantee your satisfaction for a full 180 days! That is how committed we are to making sure that you are totally delighted. And how confident we are that you will be. You will receive a refund back to your payment method within the first 30 days. And you have up to 180 days to receive store credit on your purchase.
To return an item, simply go to your account page and select RMA from the account menu. This will bring you to the Return Authorization page. Select Request New RMA to create a Return Authorization Request for any item that has been shipped to you.
If you wish to cancel an order before it has shipped, please email firstname.lastname@example.org. To ensure immediate cancelation, please include the word “Cancel” and your order number in the subject of the email.
*Offer extends to all Modernist Pantry, Druids Grove and I'm Free products. Third party products including but not limited to Breville/Polyscience, Booker and Dax, iSi, Sousvide Supreme, Excalibur, Pacojet, etc. have a standard 30 day return window.