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International Orders

Q.Do you ship outside of the United States?
A.Yes. We will ship to any country in the world.
Q.How much does international shipping cost?

The shipping rate depends on both destination and weight of the package. You can determine the exact shipping amount by placing the items that you want in your shopping cart, going to the checkout page and entering your shipping address. The shipping amount will be automatically updated as you add or remove items from your cart. International shipping rates typically start around US$ 6 and go up based on weight.

Despite slightly higher shipping costs. Many of our customers find that it is cheaper to order from us than from a domestic supplier. We are also able to provide many items that simply are not available in your local market.

Q.How will my package be shipped?
A.We use standard international first-class mail and international priority mail to send packages overseas. In cases where the package weighs over 4 lbs we must ship via international priority mail.
Q.How long will it take to receive my package?
A.This depends on the delivery speed of your national postal carrier. We ship most international orders the same day that they are received. It then takes 2 - 3 days to reach the international departure terminal. After that it is up to your local mail carrier. We have had customers receive packages in as little as 5 days, while some take over 6-8 weeks. Priority International Mail is usually received in 6 - 10 days.
Q.Do you offer overnight or expedited international shipping?
A.Yes. You must call us if you would like expedited shipping because this option is not available on our website. We will let you know what type of service is available and what it will cost before taking your order.
Q.Can I track my package?
A.The US Postal service only tracks First-class International Mail packages up until their departure from the U.S.. Therefore if you choose First-class shipping we will not be able to tell you the status of your shipment after this point. We will also not be able to replace shipments that go missing at customs or at your local postal carrier. If you need to be able to track the package until it reaches you then you must choose Priority International Mail. If you live in a country where either your customs service or your local mail carrier is "unreliable", we strongly recommend using Priority service so you have proof if your order goes missing.
Q.Do I have to pay customs duties on my package?
A.Every country has different rules regarding customs tariffs and duties. We are not able to keep track of local requirements around the world. We therefore suggest that you do your own research, if you have a question or concern. We will list the items on the customs form as either a gift or a commercial sample, if you request it. This will often minimize or eliminate any tariffs. Unfortunately we cannot be responsible for any delays, losses or fees that are a result of your local customs authority.
Q.Why isn't the new customer free shipping promotional code working for my order?
A.Due to the additional cost of international shipping, the promo code can only be applied to domestic orders that are shipped within the US.
Myth Busters

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What our tribe is saying

I was one of the Teaching Fellows for the Harvard Science and Cooking course last semester, and wanted to thank you for providing key ingredients for student final projects on such short notice. Happy new year!
--Naveen S.
Cambridge, MA

Just want to say thank you for a very speedy delivery. I placed my order for Popping Candy last week and it arrived in Switzerland this morning just in time for me to make my 'Exploding' Chocolate Dessert this weekend. Once again many thanks.
--Frances L.
Geneva, Switzerland

If anyone is interested in Heston style food antics, this is a cool place to get your stuff. Pretty cheap shipping and nice small amounts.
--Kerry S.
North Fitzroy, Victoria, Australia